Burger King is introducing an AI assistant in hundreds of US restaurants.
The system connects to employee headsets and listens during customer interactions.
The company calls the voice chatbot “Patty.”
It recognises words such as “welcome,” “please,” and “thank you.”
Managers will use the data to review overall service patterns.
The announcement triggered criticism online.
Many users described the technology as excessive workplace surveillance.
Burger King denied that the tool scores individual workers.
The company said the platform supports coaching and daily operations.
Managers should use the insights to recognise good service.
The system also updates digital menus when items sell out.
It guides staff through food preparation after orders arrive.
It can even flag when bathrooms need cleaning.
The assistant listens at drive-through stations to improve order accuracy.
Burger King is testing the headset in 500 locations.
The company plans a nationwide rollout by the end of 2026.
The launch follows McDonald’s decision to remove its AI drive-through voice system last year.
